$337.87 CAD

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Dealing with Difficult Patients for OFFICE STAFF: Balancing Safety and Patient Needs

This self-paced course (~5 hours) will teach office staff in healthcare facilities and clinics on how to manage difficult patient interactions while balancing a client-centered approach and the safety for yourself and your team. This course will review the principles of psychological safety in the workplace, developing a safety plan and policies for the organization, overview of common conditions that may lead to patient agitation, how to assertively communicate with agitated patients using a trauma-informed approach, and tips for practicing self-care to preserve your emotional, physical, and cognitive energy. 

What you'll get:

  • A framework to develop a safety plan and implement psychosocial safety principles in your workplace to reduce risk to your staff when dealing with agitated patients. 
  • An understanding of common medical, mental, and developmental conditions that patients may have and how they may interact with you. 
  • Gain practical skills in communicating assertively towards difficult patients while balancing the safety for yourself and the needs of the patient. 
  • Gain tips and tricks through self-care strategies on how to preserve your emotional, physical, and cognitive energy from handling difficult patients all day! 



REFUND POLICY: We stand 100% behind our programs. We have confidence that our programs will be useful for you to implement practical steps and knowledge to improve your personal and professional life. If for some reason you believe that our program does not meet your needs after you register, we will refund 100% of the cost.

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